Patient Financial Services
- At the time of service, patients or their family members must make satisfactory arrangements for payment of a hospital bill. An advance deposit or co-payment may be requested, depending on your insurance coverage.
- The Hospital accepts American Express, Visa, MasterCard and Discover.
- The basic daily room charge includes room, nursing care, bedside meals, housekeeping, laundry, medical records, administration, and maintenance.
- Separate charges on a statement may include additional services ordered by the doctor, such as drugs, anesthesia, operating room, delivery room, nursery care, oxygen, laboratory, respiratory therapy, electrocardiograms, x-rays, and other special tests.
Hospitalization insurance is a contract between the patient and the insurance company. While the hospital will cooperate fully to expedite a claim, the patient is ultimately responsible for their account.
Patient Financial Counseling
Patient Financial Counselors are available before, during and after a patient receives hospital services to explain payment options and sources of financial assistance for medical expenses. They can also assist patients with insurance problems and billing questions. At any time a patient has concerns about a bill, insurance coverage, Medicare, Medicaid, or payment arrangements, they can contact the following counselors to discuss the charges:
- Medicare/Blue Cross Patients (A-K) - Dial ext 8808
- Medicare/Blue Cross Patients (L-Z) - Dial ext 8815
- Medicaid/Commercial Patients (A-K) - Dial ext 8100
- Medicaid/Commercial Patients (L-Z) - Dial ext 8820
- Self-Pay Patients - Dial ext 8844
The hospital bill does not include the attending physician's fees, or the specialists he/she may call to assist in treating a patient. All physicians charge separately for their services. Questions concerning physician's fees should be directed to the physician who treated the patient.
It sometimes requires as much as 24 to 48 hours for a charge from a hospital department to be posted on a patient's bill. Therefore, some charges incurred during the day before a patient is discharged, may not appear on the bill. A statement of all charges may be mailed after discharge if needed.